For service counters and customer service
Free queue system for customer service counters, without a pricey ticket machine
Visitors get a number and follow their turn on their phone. The TV display announces the number and the counter aloud, using the phone, tablet, and TV you already have.
Core queue features are free, with no time limit.
The problem
What usually happens while visitors wait
Queue ticket machines are expensive and hard to move.
Visitors crowd in front of the counter.
Calls by voice aren't heard in a busy room.
Visitors don't know which counter to go to.
How it works
Three steps to calmer waiting for visitors
Take a number
The staff makes a number, or prints a ticket on a thermal printer.
Follow on the phone
Visitors scan a QR to see their place, and can sit anywhere.
Call to a counter
The staff presses Call and picks the counter. The TV display announces the number and the counter.
Interactive demo
Try it yourself, no sign-up
Press Take a Number, then Call. Watch the visitor's phone and the TV display change with it.
Staff's tablet
Called
Waiting
- A013Next
- A014
- A015Your phone
Customer's phone
City Service Office
Your number
A0152 ahead of you
This page updates by itself
Now calling: A012
TV display at the business
Now calling
A012Counter 1Next
1A013
2A014
3A015
The voice announcement shows here.
Your number A015. Press Call a few times and watch your phone, then try another kind of business.
FAQ
Questions about counter and customer service queues
How do I manage a service counter queue?
To run a counter queue without a ticket machine, use a web-based queue management system. With WaitYa, the staff calls from a phone or tablet, visitors follow their turn by QR, and a TV becomes the calling display, with voice.
Can several counters call at once?
Yes. Several phones or tablets can sign in to the same account, and each call picks its counter.
What kind of TV do I need?
The TV display is a web page, so it opens on any smart TV with a browser, or on a regular TV connected to a laptop.
Do I need a printer?
No. Visitors can follow their number on their phone by QR. A thermal printer is only for paper tickets.
More common questions are on the home page.
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