These terms govern your use of WaitYa (“we”), the queue app at waitya.com and app.waitya.com. By creating an account or using the service, you agree to these terms and to the Privacy Policy.
The service
WaitYa helps businesses run a queue: printing numbers, calling customers on a TV screen, and giving customers a page to follow their turn. Core queue features are free, with no time limit. If we add paid features, we will announce their prices first, and you will not be charged without your agreement.
Your account
- You must be at least 18 years old and authorised to act for the business you register.
- Give accurate information and keep it up to date.
- Keep your password safe. You are responsible for everything done through your account, including from business devices left signed in.
- Tell us at hello@waitya.com if you think someone else is using your account.
What you may not do
You may not use WaitYa to:
- do anything unlawful;
- show a name, logo, or text that is misleading, offensive, or infringes someone else’s rights;
- pretend to be another business or person;
- disrupt, overload, or try to break into our systems;
- collect data from the service automatically in bulk, or resell the service without our written permission.
Your customers’ data
The customer data you record in WaitYa is your business’s responsibility. Record only what you need, such as a first name. Do not put sensitive data such as health complaints, ID card numbers, or financial details in the name field. We process this data on your behalf as described in the Privacy Policy.
Your content
Your business name, logo, and text remain yours. You allow us to store and show them as far as needed to run the service, for example your logo on customer pages, the TV screen, and tickets. You confirm that you have the right to use that content.
The WaitYa name, the WaitYa logo, and the software are ours. You get no rights to them beyond using the service.
Availability
We work to keep WaitYa running, but we cannot promise the service will always be available or free of errors. From time to time we need to carry out maintenance. If your queue must never stop, keep a fallback ready, such as handwritten numbers.
Limitation of liability
The service is provided as it is. As far as the law allows, we are not liable for indirect losses, such as lost revenue or customers, caused by using the service or by it being unavailable. Our total liability is limited to the amount you paid us in the last 12 months.
Ending the service
You can stop at any time by deleting your business on the settings page. The business can be restored for 30 days, and is then deleted for good together with your account.
We may suspend or close an account that breaks these terms or puts the service or other users at risk. Where we can, we will tell you first and give the reason.
Changes to these terms
If we make an important change, we will tell you by email or in the app before it takes effect. By continuing to use the service after the change takes effect, you accept the new terms.
Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by discussion. If no agreement is reached, they are settled in a competent court in Indonesia.
Contact us
Questions about these terms can be sent to hello@waitya.com.